A planned outage of NCAtrak has been rescheduled pending new availability from the development team and a new outage window will be announced on Wednesday, April 16th. The outage was originally scheduled to occur on Saturday, April 12th, 2025 between 8pm to 11pm Eastern Time.
This is part of a planned upgrade to the infrastructure of NCAtrak and is designed to provide the following benefits:
- Enhances performance for Custom Reporting when using complex queries or querying a large date range.
- Increases database backup retention window from 30 days to 4 months.
- Strengthens security and access controls for backend NCAtrak resources.
- Eliminates multiple risk factors for unplanned outage events.
- Improves overall responsiveness and reliability of the NCAtrak application.
FAQs
Does this outage put my case data at risk?
No, we are taking several precautions to ensure case data is not impacted by this upgrade, including creating multiple redundant database backups both before and after the start of the outage. The purpose of the outage window is to allow the NCAtrak development team to perform the upgrade with the least possible risk of data loss.
Will this system upgrade increase the cost of my NCAtrak subscription?
This will not increase the cost of NCAtrak beyond the planned annual price increases that were announced for 2024-2028. This system upgrade was made possible by the 2025 subscription price increase and is intended to improve the long-term performance and capacity of NCAtrak.
Who do I contact if I have questions or concerns?
You can contact the NCAtrak Support team via any of the following methods:
- Create a support ticket at the following link: https://ncatrak.com/get-help
- Send an email to support@ncatrak.org
- Send a message within NCAtrak by clicking the link at the bottom of every page NCAtrak that says "Click here to log a comment, suggestion or incident with NCA."